BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index
CX Today11 Heinä 2023

BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by three prominent CX analysts to dissect the latest stories from the space - including news from Verint and Genesys. In this edition, our CX experts include: Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, Principal at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Than...

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Moving from Customer Service to AI Powered Customer Experience

Moving from Customer Service to AI Powered Customer Experience

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

19 Maalis 202117min

How Retailers have Adapted to Challenges During the Pandemic

How Retailers have Adapted to Challenges During the Pandemic

CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.

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Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments

Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments

CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.

21 Tammi 202118min

Customer Experience in the Digital Workplace

Customer Experience in the Digital Workplace

CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.

8 Tammi 202120min

Reinventing CX With Automation

Reinventing CX With Automation

CX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore.

18 Joulu 202016min

Reimagining a Digital-First Customer Journey

Reimagining a Digital-First Customer Journey

CX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table.

18 Joulu 202019min