How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Rhys Fisher sits down with Derek Corcoran, CEO and Founder of Scorebuddy, to unpack how the world of Quality Assurance (QA) is being redefined by AI and conversational analytics. Together, they expl...
6 Marras 202517min
Breaking Free from Cloud-Only CX Myths
Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse, to unpack one of the most pressing debates in customer experience: Is cloud the only path to modernization? Together, they div...
6 Marras 202512min
UCaaS Meets CCaaS: Transforming Enterprise Communications
Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful convergence of UCaaS (Unified Communications as a Ser...
5 Marras 202514min
How AI Is Revolutionizing Modern Contact Centers
Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deputy Editor at CX Today, is joined by Emmanuel Doubinsky...
5 Marras 202514min
The Top Strategic Priorities for Customer Service Leaders
CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by: Garry Gormley, Founder of FAB Solutions Jeff Harling, Head o...
5 Marras 202525min
Why Mobile CX Is the New Power Move for Contact Centers
Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host Rhys Fisher sits down with #JamesScott, Senior Solutions ...
5 Marras 202518min
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build up...
4 Marras 20255min
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
CX Today's Charlie Mitchell hosts Elizabeth Tobey, VP of Marketing at NiCE. After some friendly intros, the conversation quickly pivots to previewing the major themes that NiCE will explore at Inter...
4 Marras 20256min
