The Truth About CCaaS Migrations
Joseph Kelly, Solutions Architect at Miratech, shares a practical “lift and shine” mindset: transition what works, minimise disruption for agents and customers, and time change around contracts so you...
11 Joulu 202523min
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in customer experience: AI co-pilots. While many organizations jump into AI hoping ...
11 Joulu 202516min
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Discover how Scorebuddy’s AI-driven QA is revolutionizing customer experience analytics — from spreadsheets to strategic insights. Introduction In this discussion, host Rhys Fisher sits down with ...
11 Joulu 202517min
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest vendor events: NiCE Interactions International 2025. 🎤 Tog...
1 Joulu 20258min
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly regrets. In this episode, CX Today's Floyd March ...
1 Joulu 202517min
Is Your Approach to Dirty Data Killing Your AI Implementation?
Is your AI implementation struggling to deliver real value? The culprit could be dirty data. In this episode of CX Today, we explore the critical role of data quality in AI-driven customer experience ...
1 Joulu 202522min
The Future of Contact Center Technology: A Deep Dive
CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE. The two discuss the evolution of contact center technology, considering data management, AI, and tech convergence. ...
1 Joulu 202518min
What If You Could Evaluate Every Customer Interaction?
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down with Peter Fedarb, Senior Presales Consultant at En...
1 Joulu 20259min
