From Passive Algorithms to Active Agents: The Rise of Agentic AI
CX Today24 Loka 2024

From Passive Algorithms to Active Agents: The Rise of Agentic AI

CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI. In this session, we cover: What agentic AI isHow it makes decisionsHow issues of safety, robustness and unintended consequences can be mitigatedThe interplay between agentic AI and human agents in CXThe future for this technology in replicating human cognition

Jaksot(366)

NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025

NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025

CX Today's Charlie Mitchell hosts Elizabeth Tobey, VP of Marketing at NiCE. After some friendly intros, the conversation quickly pivots to previewing the major themes that NiCE will explore at Inter...

4 Marras 20256min

The Six Innovations Behind Cyara's Next-Gen Platform

The Six Innovations Behind Cyara's Next-Gen Platform

Cyara Unveils Game-Changing Platform: A Deep Dive with Christoph Börner Join Floyd March in this insightful conversation with Christoph Börner, as they unpack the launch of Cyara’s new platform desig...

4 Marras 202520min

How AI Is Revolutionizing Modern Contact Centers

How AI Is Revolutionizing Modern Contact Centers

Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deputy Editor at CX Today, is joined by Emmanuel Doubinsky...

4 Marras 202514min

Why 95% of AI Pilots Fail – and How to Be the 5% That Wins

Why 95% of AI Pilots Fail – and How to Be the 5% That Wins

In this discussion, host Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in customer experience: AI co-pilots. While many organiz...

4 Marras 202516min

UCaaS Meets CCaaS: Transforming Enterprise Communications

UCaaS Meets CCaaS: Transforming Enterprise Communications

Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful convergence of UCaaS (Unified Communications as a Ser...

3 Marras 202514min

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

In this conversation, we explore the acquisition of Emodo by OneMagnify and dive into the major strategic shifts that follow. How will Emodo’s AI-driven advertising solutions evolve under OneMagnify’s...

3 Marras 202519min

The OneMagnify Approach to Mergers and Acquisitions

The OneMagnify Approach to Mergers and Acquisitions

OneMagnify is making waves in the digital transformation space, strategically acquiring companies to expand its capabilities and deliver cutting-edge solutions. In this video, OneMagnify explains it...

3 Marras 202516min

The Gritty Truth About AI Voice Agents & Human Empathy

The Gritty Truth About AI Voice Agents & Human Empathy

In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities surrounding AI voice technology. With a background...

29 Loka 202518min