80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly regrets. In this episode, CX Today's Floyd March h...
19 Kesä 202517min
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event
Watch on YouTube. CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice. Matulich discusses what to expect from the upcoming Customer Contact Week 2025 event ...
2 Kesä 202511min
Why Does Traditional CCaaS Pricing Need to Evolve?
CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers. To weigh up the pros and cons of each, he's joined by: Zeus Kerravala, Principal...
29 Touko 202514min
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for an in-depth discussion on data protection and com...
15 Touko 20258min
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ho...
13 Touko 202524min
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...
25 Huhti 202519min
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...
22 Huhti 202519min
Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape
In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly evolving landscape. From the quick rise of CCaaS, to the ...
15 Huhti 20256min
