Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon
CX Today7 Tammi 2025

Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon

CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP. They introduce ULAP Voice and how the solution ensures compliance in enterprise communications, with a non-AI led strategy. In doing so, they discuss: What makes ULAP Voice unique?Why does ULAP takes a non-AI-led approach?Examples of how regulators might influence the adoption of solutions like ULAP VoiceChallenges and priorities that lead customers to choose solutions like ULAP VoiceWhat innovations or features is ULAP prioritizing...

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BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...

13 Syys 202320min

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Watch on YouTube. CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys. We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering: H...

11 Syys 202310min

How Will AI Revolutionize The Contact Centre?

How Will AI Revolutionize The Contact Centre?

Watch on YouTube. CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impact on the contact centre. In this session, they discuss: The top...

4 Syys 202323min

5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)

5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)

Watch on YouTube. CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk. We discuss some of the challenges businesses may face when running a contact center on Micr...

23 Elo 202324min

The World Wildlife Fund Shares Its Contact Center Transformation Story

The World Wildlife Fund Shares Its Contact Center Transformation Story

Watch on YouTube. CX Today's Charlie Mitchell hosts Stuart Mcapherson-Woods, Support Operations Manager at the World Wildlife Fund (WWF). We discuss the WWF's CCaaS implementation, considering: Why ...

22 Elo 202312min

An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

Watch on YouTube. CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Princi...

21 Elo 202335min

DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

Watch on YouTube. CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media. We walk through DPG Media's CCaaS migration, and discuss: Challenge's of DPG Media's on-premises environm...

17 Elo 202316min

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People

Watch on YouTube. CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works. We consider Lighthouse Works' strategy to create more career opportunities for the blind and vis...

15 Elo 202316min