Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative. The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover: Strategic AI implementation and understandingExpanded AI use cases beyond chatbotsHow GenAI can improve CX while delivering ROI