Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
CX Today31 Maalis 2025

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact. Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM at Cisco Webex CX, to dig deeper. During the conversation, Patel shared practical examples of how the technology is changing the roles of key contact center stakeholders, including: Contact Center Agents - From gathering customer context upfront to completing post-contact follow ups, Pat...

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Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each story. In this edition, ou...

3 Huhti 202530min

The Future of Work: Managing a Blended AI and Human Workforce

The Future of Work: Managing a Blended AI and Human Workforce

CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops platform, we dive into how AI and human agents are collaborating ...

31 Maalis 20256min

Big CX Update: Miratech

Big CX Update: Miratech

CX Today's Head of Content Susie Harrison hosts Matthew Ainsworth, Chief Revenue Officer at Miratech, for a deep dive into his professional background, life at Miratech, and what's next for contact ce...

27 Maalis 202520min

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service. Join Rhys Fisher, Deputy Editor at CX Today, as he delves into the future of AI in contact ...

27 Helmi 202510min

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Watch on YouTube. In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to discuss the latest news impacting the Salesforce ecosyst...

27 Helmi 202533min

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is transforming communication in call centers with cut...

25 Helmi 202540min

The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You

The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect each story. In this edition, our CX experts inclu...

25 Helmi 202537min