Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
CX Today31 Maalis 2025

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact. Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM at Cisco Webex CX, to dig deeper. During the conversation, Patel shared practical examples of how the technology is changing the roles of key contact center stakeholders, including: Contact Center Agents - From gathering customer context upfront to completing post-contact follow ups, Pat...

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