XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
CX Today25 Huhti 2025

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX Today, is joined by Marco Pasculli, Sales Director at XCally. The pair dived into the hottest trends in the contact center, including reshaping CX, AI automation, and the CRM-CCaaS convergence. Marco shares exclusive insights into how businesses can future-proof their customer interacti...

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ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for an in-depth discussion on data protection and com...

15 Touko 20258min

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ho...

13 Touko 202524min

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...

22 Huhti 202519min

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape

In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly evolving landscape. From the quick rise of CCaaS, to the ...

15 Huhti 20256min

Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space. Derek shares his journey from the telecommunications industry...

7 Huhti 202524min

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

Watch on YouTube. In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem: The Sale...

4 Huhti 202521min

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each story. In this edition, ou...

3 Huhti 202530min