Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research. In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing: Zeus's top takeaways follow his conversation with MasarekHow Masarek's approach may differ to when he took the reigns at VonageWhat does the future look like at Avaya?If you're looking for more information on this topic, visit this page. Thanks for watching, if you’d like more content like this, don’t forget ...

23 Elo 202215min

CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT. In this session we discuss the following five latest trends in CX: The MetaverseHybrid WorkingVideoConversational AIHyper-Personalization

17 Elo 202226min

CX Today's Charlie Mitchell hosts Sundeep Singh Boughan, Director of Sales Engineering at Puzzel. In this session, we introduce the upcoming Get Connected 2022 event, discussing: Where and when is Get Connected, and why should people come along?What makes this CX event stand out?Which sessions will attendees most look forward to?Which products is the Puzzel team most excited about showing off?Where can viewers go to secure their free spot at the event?

16 Elo 20229min

CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute.

11 Elo 202218min

CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com

8 Elo 202213min

CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends: AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement

3 Elo 202231min

CX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).

1 Elo 202212min

CX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS.

22 Heinä 202216min