The Counterintuitive Hiring Secret That Built Royal Caribbean's $16B 'Culture of Wow'

The Counterintuitive Hiring Secret That Built Royal Caribbean's $16B 'Culture of Wow'

What does it take to build a culture so strong that it powers 68 ships, 100,000 employees, and 12 million ecstatic guests each year? In this episode, Richard Fain, former CEO and current Chairman of Royal Caribbean Group, shares how he led the company's evolution from a small cruise line into a $16 billion global powerhouse by anchoring performance in purpose and people. Drawing from his new book, Delivering the WoW: Culture as a Catalyst for Lasting Success, Richard unpacks the mindset behind Royal Caribbean's growth—from defining culture as a shared North Star to prioritizing fit over fitness in hiring and leadership. He explains how the company grew leaders through cross-functional rotations, built transparency through metrics like guest satisfaction and employee Net Promoter Scores, and created alignment through a shared "culture dashboard." Along the way, he highlights lessons from bold innovations like the VR Innovation Lab—and even a runaway blimp experiment—that shaped a culture of continuous improvement and accountability. Every CHRO who believes culture is the new competitive advantage will find in this episode the proof and the playbook for making it real.

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AI's New Class Divide: The Haves, Have-Nots, No-Nots, and Why AI Job Titles Are Spreading Beyond Tech

AI's New Class Divide: The Haves, Have-Nots, No-Nots, and Why AI Job Titles Are Spreading Beyond Tech

July 10, 2026: Axios warns about AI's new class divide: the haves, the have-nots, and the "no-nots" who are already being shaped by AI without realizing it. Then I get into new Indeed and Business Ins...

10 Heinä 29min

The Biggest AI Week Yet: New ChatGPT & Grok Models, Uber's AI Pods, and Brown University's AI Cheating Scandal

The Biggest AI Week Yet: New ChatGPT & Grok Models, Uber's AI Pods, and Brown University's AI Cheating Scandal

July 9, 2026: OpenAI released its new GPT 5.6 lineup, Elon Musk's xAI launched Grok 4.5, and GPT Live showed where voice-based AI may be heading next. Then I get into Uber's Agentic Pods, where the co...

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PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

I talk with Yolanda Seals-Coffield, PwC US Chief People and Inclusion Officer, about how PwC is preparing 80,000 people for an AI-enabled future. We get into PwC's approach to democratizing AI access,...

6 Heinä 53min

Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

July 3, 2026: Tesla is capping employee AI spending at $200 a week after some engineers reportedly burned through thousands of dollars in tokens, showing that "free" AI was never really free. Then I g...

3 Heinä 28min

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

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July 2, 2026: Microsoft is putting $2.5 billion and 6,000 employees behind a new group designed to help customers actually use AI inside their businesses, following a similar move from Amazon. Then I ...

2 Heinä 21min

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

July 1, 2026: Companies are discovering that AI agents can drive token usage far beyond what they budgeted for, forcing leaders to bring cloud-style cost controls into AI spending. Then I get into For...

1 Heinä 27min

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

June 30, 2026: New research from Ramp Economics Lab and Revelio Labs shows that companies spending the most on AI are not shrinking the fastest. They are actually growing headcount faster, including i...

30 Kesä 25min

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

I talk with Mike Thomson, President and CEO of Unisys, about the real state of AI inside companies. We get into why some organizations are using AI as cover for layoffs, why the backlash against data ...

29 Kesä 53min

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