The Future of Work: Managing a Blended AI and Human Workforce
CX Today21 Loka 2025

The Future of Work: Managing a Blended AI and Human Workforce

CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops platform, we dive into how AI and human agents are collaborating to boost efficiency, enhance customer interactions, and tackle high-value tasks - while leaving repetitive work behind. We also discuss tackling workforce concerns about AI, the skills needed for this new era, and how Agent Ops is redefining workforce management with real-time monitoring, c...

Jaksot(365)

Cut Contact Center Costs and Improve CX with AI

Cut Contact Center Costs and Improve CX with AI

CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lowe...

31 Loka 202214min

First Impressions of the New Salesforce and Google CCaaS Platforms

First Impressions of the New Salesforce and Google CCaaS Platforms

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who i...

31 Loka 202216min

BISSELL Transforms CX Strategy with Five9

BISSELL Transforms CX Strategy with Five9

CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL. In this session, we discuss the following: Biggest CX challenges faced by BISSELLHow Five9's portfolio cre...

24 Loka 202211min

Supporting the Contact Centre Agent of the Future

Supporting the Contact Centre Agent of the Future

CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9. In this session, we discuss the following trends: How the conta...

7 Loka 202217min

The Future of Voice

The Future of Voice

CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer, Sabio. In this session, we assess the future of voice in CX, discussing: The role of voice in CXVoice innovations, from bots ...

5 Loka 202219min

Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice

Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice

CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft. In this session, we consider how to integrate Microsoft Teams with the contact center, discussing: Why s...

27 Syys 202216min

Assessing AI Maturity in the Contact Center

Assessing AI Maturity in the Contact Center

CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk. In this session we discuss the following: What is curbing contact centre leaders' AI am...

26 Syys 202213min

Making Magical Moments in CX

Making Magical Moments in CX

CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral. It goes without saying that #contactcenter leaders need to create fast, responsive, and frictionless experie...

14 Syys 202217min