Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News
CX Today21 Loka 2025

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News

Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM of Webex Customer Experience Solutions at Cisco, to dig deeper. During the conversation, Patel shared practical examples of how the technology is changing the roles of key contact center stakeholders, including: 🎧 Contact Center Agents 🎧 From gathering customer context upfront to completing post-contact follow ups, Patel discussed how AI is changing the end-to-end service journey. 👩‍💼 Contact Center Supervisors...

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Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...

22 Huhti 202519min

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape

In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly evolving landscape. From the quick rise of CCaaS, to the ...

15 Huhti 20256min

Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space. Derek shares his journey from the telecommunications industry...

7 Huhti 202524min

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

Watch on YouTube. In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem: The Sale...

4 Huhti 202521min

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each story. In this edition, ou...

3 Huhti 202530min

The Future of Work: Managing a Blended AI and Human Workforce

The Future of Work: Managing a Blended AI and Human Workforce

CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops platform, we dive into how AI and human agents are collaborating ...

31 Maalis 20256min

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact. Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM at...

31 Maalis 20258min

Big CX Update: Miratech

Big CX Update: Miratech

CX Today's Head of Content Susie Harrison hosts Matthew Ainsworth, Chief Revenue Officer at Miratech, for a deep dive into his professional background, life at Miratech, and what's next for contact ce...

27 Maalis 202520min