Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News

CX Today's Kieran Devlin speaks to Blair Ferguson, Chief of Staff at ComputerTalk. In this session, we discuss the following: An introduction to ComputerTalk as a market leader and brandA deep dive in...

9 Tammi 202527min

CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP. They introduce ULAP Voice and how the solution ensures compliance in enterprise communications, with a non-AI led strategy. In doing so, th...

7 Tammi 202510min

CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance. They kick off the conversation by considering: What is total experience? How does it work?What are the benefits of total ex...

17 Joulu 202422min

CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive. In this session, we explore the ethical considerations brands must make before deploying AI in the ...

16 Joulu 202411min

Rhys Fisher hosts Emmanuel Doubinsky, Product Director at Scorebuddy. The pair discuss how AI and automation are being used in the Quality Assurance (QA) space. In doing so, they cover: The challenges...

11 Joulu 202415min

CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by: Barry Cooper, President of NICE CX Max Ball, Principal Indust...

4 Joulu 202440min

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, i...

4 Joulu 202445min

CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead. In this session, we explore: The dominant trends in the contact c...

4 Joulu 202410min