91. Stop Chasing Promotions as a CSM Start Reverse Engineering Them. (Here's How)

The way you're talking about driving customer adoption isn’t what hiring managers or Customer Success leaders—who hold the keys to your promotion—want to hear. This is a common issue I see multiple times a week, and in this episode, I’ll show you exactly what you should be doing instead.We’ll dive into the often-overlooked strategies behind successful customer adoption, highlighting the career-killing mistakes many CSMs make. I’ll also share five key tactics that are guaranteed to impress hiring managers and elevate your career.This episode is packed with valuable, actionable insights you won't want to miss!🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode35PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

25 Syys 202434min

Have you nailed your elevator pitch? What if I told you that if you can recite your pitch in your sleep, you have a huge problem? In this episode, I'll explain why it’s crucial to wave goodbye to generic elevator pitches. I’ll reveal the five most common mistakes that I commonly see and provide actionable strategies to elevate your pitch to the next level.Whether you're actively job hunting or simply want to be prepared for future opportunities, this episode will equip you with the skills to make your elevator pitch truly stand out. Tune in to make sure your first impression is your best impression.🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode34PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

18 Syys 202433min

What does it take to earn $150K in Customer Success right now? I am so excited to share this episode with you as I am sharing exactly what ten of our clients had on their resumes to land $150K job roles. In this episode, we're diving deep into the key strategies and metrics that distinguish high earners, from upsell expansion and churn prevention to leveraging customer satisfaction and product adoption.If you are ready to join the ranks of the high earners in Customer Success, this is the episode for you. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode33PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

11 Syys 202434min

Is it really possible to become layoff-proof? While no job can guarantee complete security, this episode offers actionable steps to help you become indispensable, even in today’s volatile market.We’ll explore strategies you can implement immediately to minimize your chances of being laid off. I’ll also provide tips on how to prepare for the possibility of a layoff, ensuring you’re in the best possible position to start your next job search.If you’re looking for ways to protect your career, particularly in this volatile market, this episode is for you!🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode32PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

4 Syys 202435min

Are you feeling lost in your customer success career? Do you look around and see everyone else with clear direction while you're unsure of your next step? I've been there too. That's why, in this episode, I will explore the customer success career paths you should know about.I’ll break down four exciting customer success career paths to help you navigate a competitive job market. Whether it's specializing in specific segments of the customer journey, focusing on customer success operations, enablement, or marketing, I’ll provide actionable insights and tips to help you carve out your niche and make confident career choices.If you're searching for your next step in the customer success field, you won't want to miss this episode. Tune in to discover where your customer success career could take you.🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode31PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

28 Elo 202437min

Do you want to leave your next job interview with a lasting impression? Well then, it’s time to stop asking the same boring questions that everyone else asks, and in this episode, I am going to show you how. I’ll share a simple yet powerful trick to transform how you approach the closing questions. This will help you stand out from the competition, gather essential intel for future rounds, and showcase your qualifications.There's so much valuable content packed into this episode, and these tips could be your ticket to standing out and securing your dream job. Tune in and learn how to leave a lasting impression in any job interview!🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode30PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

21 Elo 202422min

Are you struggling with job search rejection? Feeling demotivated and exhausted from the constant "no's”? Then this episode is an absolute must-listen!In this episode, I'll be revealing my top 6 tips for dealing with rejection in your job search. From gamifying rejection to acting like a scientist, I'll share practical strategies to help you stay resilient and maintain your confidence in this competitive job market.Discover how to embrace rejection as part of your journey and learn effective ways to rebuild and bolster your mindset. Tune in to get all the tools you need to navigate the ups and downs of job hunting and keep moving forward towards your dream role.🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode29PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

14 Elo 202428min

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you!I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies to help you navigate your path to promotion. From leveraging one-on-one meetings to setting self-advocacy challenges, I will guide you in taking proactive steps to get noticed and advance in your career.So, tune in and start building the habit that could put you on the path to promotion! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/. Head to the Show Notes: https://customer-success-career.captivate.fm/episode28PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

7 Elo 202444min