Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
CX Today22 Loka 2025

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

As someone who’s felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro is Operata’s most ambitious step yet, expanding CX Observability from a primarily Amazon Connect footprint to 50+ CCaaS, Voice AI, AI customer service, CPaaS, and CRM platforms. It introduces a unified Customer Journey Trace, a smarter CX Copilot powered by AWS Bedrock and OpenAI GPT-5.0, and an open developer approach with an Insights Library and...

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Reimagining CX with Five9 and Metrigy

Reimagining CX with Five9 and Metrigy

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Automating Conversations in CX

Automating Conversations in CX

CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.

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Automation and CX - Best Practices and Business Checklist

Automation and CX - Best Practices and Business Checklist

CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.

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Introducing the Five9 EMEA Summit

Introducing the Five9 EMEA Summit

CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.

29 Maalis 202110min

How AI will Serve Post-COVID Omni-channel Customers

How AI will Serve Post-COVID Omni-channel Customers

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

25 Maalis 202118min

Moving from Customer Service to AI Powered Customer Experience

Moving from Customer Service to AI Powered Customer Experience

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

19 Maalis 202117min

How Retailers have Adapted to Challenges During the Pandemic

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CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.

26 Tammi 202133min

Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments

Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments

CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.

21 Tammi 202118min