Automox Insiders – Charles Coaxum, The Fundamentals of Lasting Customer Satisfaction, E04

This week, Automox is bringing back some podcast episode favorites!
In case you missed the first go, this podcast aired on April 21, 2024.

In this episode of Automox Insiders, Maddie Regis interviews Charles Coaxum, the Senior Vice President of Customer Experience at Automox. They discuss Charles' role in maximizing customer satisfaction and his passion for understanding and meeting the needs of others. Charles explains why he joined Automox and highlights the company's innovative approach to modernizing IT operations. They also explore the key to keeping customers happy, which involves genuine relationships built on trust, communication, and empathy.