Automox Insiders – Customer Experience by Design: A Conversation with Kat Breeggemann, E18
Autonomous IT10 Heinä 2025

Automox Insiders – Customer Experience by Design: A Conversation with Kat Breeggemann, E18

In this episode of Automox Insiders, host Maddie Regis sits down with Kat Breeggemann, Digital Customer Experience Manager at Automox, to explore her unique journey from journalism and communications into the world of customer success. Kat shares how a leap-of-faith internship opened the door to a career in CX, the pivotal moment she advocated for her own role, and why scaling digital experiences is the key to supporting thousands of end users effectively.

You’ll learn:

  • What digital CX looks like in action
  • How to transition your skillset into tech
  • The importance of proactive, scalable customer education
  • Why assuming user knowledge can break your product experience
  • Career advice for new grads and professionals making a switch

Whether you're navigating your own tech career or building better customer journeys, this episode is full of practical insight and inspiring takeaways.

👉 Subscribe to the Automous IT Podcast for more behind-the-scenes conversations with the people shaping IT.

Jaksot(205)

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

In this episode of Automate IT, Jeremy Maldonado dives into the world of data-driven endpoint management, breaking down what it means to go “beyond the spreadsheets.” He explores how visibility, intel...

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Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quic...

3 Helmi 10min

Autonomous IT, Live! – Live & Unfiltered: A Brutally Honest IT Forecast for 2026

Autonomous IT, Live! – Live & Unfiltered: A Brutally Honest IT Forecast for 2026

What if the IT industry stopped pretending everything is “fine”?In this Autonomous IT live show, Automox CEO Justin Talerico shares candid perspectives on the real state of IT as the industry heads in...

29 Tammi 33min

Hands-On IT – A Prompt Engineering Deep Dive with Henry Smith, E20

Hands-On IT – A Prompt Engineering Deep Dive with Henry Smith, E20

In this episode of Hands-On IT, host Landon Miles is joined by Automox Security Engineer Henry Smith for a deep dive into prompt engineering and how it’s transforming the way IT and security teams wor...

22 Tammi 34min

Secure IT – PKI, Certificates, and What Breaks When Trust Fails, E22

Secure IT – PKI, Certificates, and What Breaks When Trust Fails, E22

Public Key Infrastructure (PKI) underpins nearly every secure interaction in modern IT, but it's also one of the most misunderstood and overlooked foundations of security.In this episode of Secure IT,...

20 Tammi 17min

Product Talk – Introducing Automox Resolve Powered by Splashtop, E23

Product Talk – Introducing Automox Resolve Powered by Splashtop, E23

Automox announces its new partnership with Splashtop, bringing secure remote control directly into the Automox console. Host Peter Pflaster is joined by Italo Nava from Splashtop and Automox Product M...

15 Tammi 24min

 Patch [FIX] Tuesday – January 2026 [New Year, New Vulns, New Certs], E27

Patch [FIX] Tuesday – January 2026 [New Year, New Vulns, New Certs], E27

Happy New Year! In this episode, Automox cybersecurity experts Ryan Braunstein and Seth Hoyt break down the security vulnerabilities you need to know heading into 2026.First up: a ticking time bomb. M...

13 Tammi 14min

Automate IT – New Year, New Workflow: From Overwhelmed to Automated, E21

Automate IT – New Year, New Workflow: From Overwhelmed to Automated, E21

What if the biggest time-saving wins don't come from major projects—but from eliminating the small, repetitive tasks eating up your week?In this episode, Automox Solutions Consultant Jeremy Maldonado ...

6 Tammi 14min

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