Automox Insiders – Customer Experience by Design: A Conversation with Kat Breeggemann, E18
Autonomous IT10 Heinä 2025

Automox Insiders – Customer Experience by Design: A Conversation with Kat Breeggemann, E18

In this episode of Automox Insiders, host Maddie Regis sits down with Kat Breeggemann, Digital Customer Experience Manager at Automox, to explore her unique journey from journalism and communications into the world of customer success. Kat shares how a leap-of-faith internship opened the door to a career in CX, the pivotal moment she advocated for her own role, and why scaling digital experiences is the key to supporting thousands of end users effectively.

You’ll learn:

  • What digital CX looks like in action
  • How to transition your skillset into tech
  • The importance of proactive, scalable customer education
  • Why assuming user knowledge can break your product experience
  • Career advice for new grads and professionals making a switch

Whether you're navigating your own tech career or building better customer journeys, this episode is full of practical insight and inspiring takeaways.

👉 Subscribe to the Automous IT Podcast for more behind-the-scenes conversations with the people shaping IT.

Jaksot(205)

CISO IT – The Reliability Reset: Why IT Teams Are Re-Evaluating Their Tools, E21

CISO IT – The Reliability Reset: Why IT Teams Are Re-Evaluating Their Tools, E21

In this episode of CISO IT, host Jason Kikta, CTO of Automox, brings you insights straight from the floor of Microsoft Ignite. After meeting with customers, partners, and countless IT pros, one messag...

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Hands-On IT – MCP Servers 101: How They Work and Why They Matter, E23

Hands-On IT – MCP Servers 101: How They Work and Why They Matter, E23

In this episode of Hands-On IT, host Landon Miles breaks down what MCP (Model Context Protocol) servers are, why they exist, and how they’re transforming real-world IT automation.Before MCP, AI assist...

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Patch [FIX] Tuesday – November 2025 [Kernel Flaws, WSL Priv-esc, and the Agentic AI Developer Risk Frontier], E25

Patch [FIX] Tuesday – November 2025 [Kernel Flaws, WSL Priv-esc, and the Agentic AI Developer Risk Frontier], E25

In this month’s Patch [FIX] Tuesday, Ryan Braunstein and Mat Lee dig into kernel flaws, WSL privilege escalation, and the growing risk of Agentic AI in developer environments. They explore how attacke...

11 Marras 202512min

Automox Insiders – Next-Level Automation: A Conversation with Automox's Cybersecurity Experts, E09

Automox Insiders – Next-Level Automation: A Conversation with Automox's Cybersecurity Experts, E09

In this episode of IT Insiders, Maddie Regis speaks with Ryan Braunstein and Mat Lee from Automox's security team about the evolution of automation in security operations. They discuss their career ba...

6 Marras 202519min

Automate IT – Gratitude, Growth, and the People Who Shape Your Career, E20

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In this reflective episode of Automate IT, Jeremy Maldonado shares how gratitude has shaped his 11-year journey in IT, from his early days in customer service to building technical expertise and commu...

4 Marras 202515min

Automox Insiders – Patch or Perish: The Making of OTTOBOX, E20

Automox Insiders – Patch or Perish: The Making of OTTOBOX, E20

Dive into the creative world behind OTTOBOX: Patch or Perish, Automox’s first-ever video game. In this episode of Automox Insiders, host Maddie Regis chats with Senior Brand Manager Jonah Phillips abo...

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Autonomous IT, Live! True Stories From the Hacker Underworld, E05

Autonomous IT, Live! True Stories From the Hacker Underworld, E05

In this episode of the Autonomous IT, host Landon Miles dives deep into the world of vulnerabilities, exploits, and the psychology behind cyberattacks. From the story of Log4j and its massive global i...

29 Loka 202536min

Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

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In this episode of the Hands-On IT podcast, Landon Miles interviews Anthony Maxwell, who is a software engineer at Automox. They discuss Anthony's journey from IT operations to software engineering, a...

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