1676: T-Mobile Scam Shield – How to Block Scam & Unwanted Calls

1676: T-Mobile Scam Shield – How to Block Scam & Unwanted Calls

I don't have to tell you all that scams and robocalls are a hot topic and threat to consumers. Unfortunately, as scammers get more sophisticated, so does the technology used to prevent them. With call centers now open again globally and robocall volume returning to pre-pandemic levels, I wanted to learn more about what T-Mobile is doing in the fight to keep consumers protected.

It's been just over one year since T-Mobile launched Scam Shield, a suite of advanced scam-fighting tools, and the company just shared news about successfully using Rich Call Data and continuing to lead the charge toward more advancements when it comes to protecting consumers.

T-Mobile's Grant Castle, Vice President, Engineering Services & Quality Assurance, explains the recent STIR/SHAKEN deadline and its impact on everyday consumers in a language that everyone can understand. In addition, we discuss what T-Mobile and other wireless providers are doing to help fight scammers today. Grant also shares his insights on current consumer perceptions.

We also talk about how Number Verification provided by STIR/SHAKEN, coupled with free Caller ID provided by T-Mobile Scam Shield, ensures that the calls they receive are authenticated as coming from the phone number displayed in Caller ID and have not been spoofed. This makes Caller ID even stronger in the fight against scams and robocalls, and with Scam Shield, all T-Mobile, Metro by T-Mobile, and Sprint brand individuals, families, and small businesses get free Caller ID.

Jaksot(2000)

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How are brands supposed to deliver AI-powered customer experiences when their data is scattered across systems that were never designed to work together? In this episode, I sit down with Peter Bell, V...

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In this episode, I speak with Bert Van Hoof, CEO of Willow, about how AI is starting to reshape the built world in ways that go far beyond smart dashboards and efficiency reports. Bert brings decades ...

12 Huhti 48min

Blumberg Capital On What Investors Really Want From AI Founders Now

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What does it really take to build the next generation of AI companies when the hype around scale begins to fade and real-world impact takes center stage? In this episode, I sit down with David Blumber...

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AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

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How do we talk about artificial intelligence without ignoring the very human consequences it can have on our mental health? In this episode, I sit down with Dr. Ragy Girgis, Professor of Clinical Psyc...

10 Huhti 24min

Flexera: Why 2026 Is AI's 'Back to Basics' Moment

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Why are so many AI projects failing to deliver real business value, despite the hype and investment? In this episode, I sit down with Jay Litkey, SVP of Cloud & FinOps at Flexera, to explore the growi...

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The Lucid Software Playbook For Aligning People, Process, And AI

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How do you bring people together to do better work when everything around them feels increasingly complex, distributed, and uncertain? In today's episode, I sat down with Jessica Guistolise from Lucid...

8 Huhti 31min

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