1699: Exploring Conversation Intelligence With Invoca CEO
Tech Talks Daily26 Elo 2021

1699: Exploring Conversation Intelligence With Invoca CEO

Gregg Johnson is an expert on helping businesses use data to gain insight into the buyer journey to improve customer experience and increase revenue. He's a former Salesforce exec turned CEO of Invoca who just led the company through its first acquisition (of DialogTech) and through the release of its second product, Invoca for Sales.

Invoca's technology is used in the contact center to help B2C companies deliver customer experience that drives sales. Invoca recently found that consumers actually want to call the contact center with 68% of respondents preferring to speak with businesses over the phone than any other form of communication. And they're enjoying their experience -- 50% of consumers say agents are more helpful now than before March 2020.

In today's episode, Gregg brings to life what's happening on the other side of the phone call when you call contact centers, how data is powering those interactions, why interactions are improving and how businesses can keep the momentum going.

Jaksot(2000)

Adapting To Rising Costs And Constant Threats

Adapting To Rising Costs And Constant Threats

Is the endpoint still just a device, or has it quietly become one of the most important control points in modern enterprise security? Recording live from IGEL Now And Next in Miami, I sat down once ag...

5 Huhti 18min

The Rise Of Contextual Access And Adaptive Security

The Rise Of Contextual Access And Adaptive Security

What does it really take to move from talking about Zero Trust… to actually making it work in the real world? Recording live from IGEL Now And Next in Miami, I caught up with John Walsh for what has n...

4 Huhti 20min

When Recovery Takes Weeks: The Endpoint Problem With James Millington

When Recovery Takes Weeks: The Endpoint Problem With James Millington

How long would it actually take your organization to recover every endpoint after a major cyber incident? Recording live from IGEL Now And Next in Miami, I sat down with James Millington to explore a ...

3 Huhti 23min

The Convergence Of IT And OT With Matthias Haas At IGEL Now And Next

The Convergence Of IT And OT With Matthias Haas At IGEL Now And Next

What does it actually take to rethink the endpoint in a world shaped by AI, Zero Trust, and the growing convergence of IT and operational technology? Recording live from IGEL Now and Next in Miami, I ...

2 Huhti 26min

How Dwelly Is Rebuilding The Rental Market With AI

How Dwelly Is Rebuilding The Rental Market With AI

How do you rebuild an entire industry that most people accept as slow, fragmented, and frustrating? In this episode, I sit down with Dan Lifshits, co-founder of Dwelly, to explore how AI is being used...

1 Huhti 41min

How Meta Is Using AI To Help Businesses Connect, Create, And Compete

How Meta Is Using AI To Help Businesses Connect, Create, And Compete

How are businesses supposed to grow when technology is moving faster than regulation, customer expectations keep shifting, and AI is changing the rules in real time? In this episode, I sat down with D...

31 Maalis 36min

Nutanix, AI And Containers: Preparing For A Distributed Data Future

Nutanix, AI And Containers: Preparing For A Distributed Data Future

What happens when AI ambition starts moving faster than the infrastructure built to support it? In this episode, I spoke with Lee Caswell, SVP of Product and Solutions at Nutanix, about the latest Ent...

30 Maalis 27min

Synthetic Research Explained: A Powerful Tool To Support, Not Replace, Human Insight

Synthetic Research Explained: A Powerful Tool To Support, Not Replace, Human Insight

How far can we trust research that is generated without asking a single human being? In this episode, I sat down with Jordan Harper from Qualtrics to unpack one of the most talked-about developments a...

29 Maalis 25min

Suosittua kategoriassa Politiikka ja uutiset

uutiscast
aikalisa
politiikan-puskaradio
ootsa-kuullut-tasta-2
rss-ootsa-kuullut-tasta
tervo-halme
rss-pinnalla
rss-vaalirankkurit-podcast
the-ulkopolitist
otetaan-yhdet
rss-podme-livebox
rss-tasta-on-kyse-ivan-puopolo-verkkouutiset
rss-asiastudio
et-sa-noin-voi-sanoo-esittaa
aihe
rss-polikulaari-pitka-kiekko-ja-muut-ts-podcastit
rss-kaikki-uusiksi
rss-50100-podcast
rss-ulkopoditiikkaa
rss-hyvaa-huomenta-bryssel