1937: Mass Personalization for Business Communications
Tech Talks Daily7 Huhti 2022

1937: Mass Personalization for Business Communications

Gianna Scorsone, General Manager and Head of North America at global technology company Aircall ($1B valuation), joins me on The Tech Talks Daily Podcast.

We discuss the importance of mass personalization for business communications and how cloud-based, digital-first companies face fierce competition for customer loyalty. Potential and existing customer interactions with a company's sales and customer service team must be personalized and positive to distinguish a brand from similar products and services and continue driving sales growth.

In the day and age of the Great Resignation and labor shortages, businesses are reassessing what's needed to retain and recruit employees. Gianna firmly believes employee retention is directly tied to the culture companies create in the workplace.

As a GM, she believes in prioritizing people first, then sales. Finally, she offers advice to future sales leaders and women working in tech.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(2000)

How Ensono is Building AI Resilience Beyond a Single Model

How Ensono is Building AI Resilience Beyond a Single Model

What happens when an AI experiment becomes a production service that your employees, customers, and daily operations depend upon? In this episode of Tech Talks Daily, I speak with Brian Klingbeil, Chi...

27 Heinä 28min

How RedStone is Connecting Financial AI Agents to Verifiable Data

How RedStone is Connecting Financial AI Agents to Verifiable Data

What happens when an autonomous AI agent makes a financial decision using inaccurate, outdated, or poorly synchronized data? In this episode of Tech Talks Daily, I speak with Marcin Kaźmierczak, cofou...

26 Heinä 25min

How Craftable is Using AI to Protect Restaurant Margins and Human Hospitality

How Craftable is Using AI to Protect Restaurant Margins and Human Hospitality

What if a restaurant could identify a margin problem while the ingredients were still being unloaded, rather than discovering it several weeks later? In this episode of Tech Talks Daily, I speak with ...

26 Heinä 28min

How Valliance Fixes the Enterprise AI ROI Problem

How Valliance Fixes the Enterprise AI ROI Problem

Why do so many enterprise AI initiatives begin with impressive demonstrations but struggle to produce measurable business value? In this episode of Tech Talks Daily, I speak with Dom Selvon, CTO and v...

25 Heinä 30min

How Genesys Cloud Helped StepChange Cut Misrouted Calls by 60 Percent

How Genesys Cloud Helped StepChange Cut Misrouted Calls by 60 Percent

What does a modern contact center need to deliver when the person reaching out may already feel anxious, embarrassed, and unsure where to turn? In this episode of Tech Talks Daily, I speak with Chris ...

25 Heinä 23min

Beyond AI Pilots: What Valiantys and Mercedes Can Teach Enterprise Leaders

Beyond AI Pilots: What Valiantys and Mercedes Can Teach Enterprise Leaders

What does it really take to build an AI-ready enterprise when your data is fragmented, teams operate in silos, and years of technology decisions have created complexity that no large language model ca...

24 Heinä 30min

AI in HR: Dayforce on Why Governance Helps Companies Move Faster

AI in HR: Dayforce on Why Governance Helps Companies Move Faster

What happens when AI moves beyond writing emails and summarizing meetings and starts influencing who gets hired, promoted, and paid? In this episode of Tech Talks Daily, I speak with David Lloyd, Chie...

23 Heinä 33min

How IBM Is Turning Agentic AI Into Measurable Business Value

How IBM Is Turning Agentic AI Into Measurable Business Value

What separates an impressive agentic AI demonstration from a deployment that produces measurable business value across an entire company? In this episode, I speak with Frank Theisen, Vice President of...

22 Heinä 26min

Suosittua kategoriassa Politiikka ja uutiset

aikalisa
uutiscast
ootsa-kuullut-tasta-2
rss-ootsa-kuullut-tasta
otetaan-yhdet
rss-seksicast
rss-podme-livebox
rss-vaalirankkurit-podcast
aihe
rikosmyytit
tervo-halme
rss-girls-finish-f1rst
politiikan-puskaradio
et-sa-noin-voi-sanoo-esittaa
rss-mina-ukkola
rss-raha-talous-ja-politiikka
rss-asiastudio
rss-varsinaista-puhetta