Episode 1: Welcome to ITIL Foundation & How to Use This Course

The journey to mastering ITIL begins with understanding how this course is structured and what you can expect along the way. In this introductory episode, we’ll explain the purpose of ITIL Foundation, the exam it prepares you for, and why ITIL remains the global standard for service management. You’ll discover how each section of the PrepCast has been designed for audio learners — clear explanations, real-world analogies, and exam-focused insights. Think of this episode as your roadmap: it will guide you in pacing your study, revisiting topics, and making the most out of the glossary and concept-driven segments that follow.

We’ll also provide advice on how to fit ITIL study into your daily life, whether you are listening during your commute, your workouts, or while taking notes at home. By the end of this introduction, you’ll know how to navigate the PrepCast and approach each episode with confidence and focus. This episode was produced by BareMetalCyber.com.