Episode 11: What is a Service?

Episode 11: What is a Service?

At the heart of ITIL lies one fundamental question: what is a service? In this episode, we’ll unpack the ITIL definition of a service as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Two key ideas drive this definition: utility and warranty. Utility is about fitness for purpose — does the service do what it’s supposed to do? Warranty is about fitness for use — does it deliver reliably, at the right level of performance and availability? These two pillars combine to create real value for the customer.

Through relatable examples, such as using an online banking app or streaming your favorite show, you’ll see how utility and warranty play out in practice. Without utility, the service is meaningless; without warranty, it’s unreliable. Together, they form the backbone of how ITIL defines and evaluates service delivery. By mastering this concept, you’ll gain clarity not only for the exam but also for real-world decision-making about service design and delivery. This episode was produced by BareMetalCyber.com.

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Episode 10: Key Terms Q–Z

Episode 10: Key Terms Q–Z

The final part of our glossary journey takes you through the key terms from Q through Z. This segment closes the loop, ensuring you have the full language of ITIL at your fingertips before we dive dee...

1 Syys 202524min

Episode 9: Key Terms H–P

Episode 9: Key Terms H–P

Continuing our glossary foundation, this episode covers the essential ITIL terms from H through P. As with the previous glossary section, our focus is not only on giving you clear definitions but also...

1 Syys 202523min

Episode 8: Key Terms A–G

Episode 8: Key Terms A–G

Every strong foundation begins with vocabulary, and in ITIL that means mastering the glossary. In this episode, we start with key terms from A through G, giving you definitions and examples that make ...

1 Syys 202526min

Episode 7: Study Methods for Audio Learners

Episode 7: Study Methods for Audio Learners

Not everyone studies the same way, and if you’re listening to this PrepCast, you may already know you prefer audio learning. This episode is dedicated to strategies that maximize retention when studyi...

1 Syys 202521min

Episode 6: Common Mistakes to Avoid in the Exam

Episode 6: Common Mistakes to Avoid in the Exam

Many candidates fail the ITIL Foundation exam not because they don’t know the content, but because they make avoidable mistakes under pressure. In this episode, we’ll highlight the most frequent error...

1 Syys 202523min

Episode 5: Bloom’s Levels Explained

Episode 5: Bloom’s Levels Explained

A key part of preparing for the ITIL Foundation exam is knowing the depth of knowledge you are expected to demonstrate. In this episode, we’ll explain Bloom’s taxonomy as it applies to ITIL. The exam ...

1 Syys 202521min

Episode 4: Exam Format, Question Types, and Strategy

Episode 4: Exam Format, Question Types, and Strategy

No matter how well you study, exam success depends on knowing what to expect on test day. This episode demystifies the ITIL 4 Foundation exam format, walking you through how many questions there are, ...

1 Syys 202522min

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