Episode 43: Service Value Chain Overview — Six Activities
At the heart of the SVS is the Service Value Chain, which represents the core activities required to create and manage services. In this episode, we’ll introduce its six activities: plan, improve, eng...
1 Syys 202525min
Episode 42: Governance, Practices, and Guiding Principles Inside SVS
Governance, practices, and guiding principles are three of the most important elements within the SVS, and in this episode we’ll look at how they function. Governance ensures that policies, decision-m...
1 Syys 202524min
Episode 40: Four Dimensions in Balance — Avoiding Weak Spots
Individually, each dimension is important, but ITIL stresses that they must work in balance. In this episode, we’ll explore how overemphasizing one dimension at the expense of others creates weaknesse...
1 Syys 202523min
Episode 39: Value Streams and Processes — Linking Activities to Results
The fourth dimension brings the focus back to how work is organized and delivered. In this episode, we’ll explain value streams as end-to-end sequences of activities that create value for customers. P...
1 Syys 202523min
Episode 38: Partners and Suppliers — External Support Explained
The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering value, whether through hardware, software, cloud hos...
1 Syys 202523min
Episode 37: Cloud, Automation, and Emerging Tech in ITIL
Technology never stands still, and ITIL 4 recognizes that organizations must embrace change while managing risks. In this episode, we’ll focus on how cloud services, automation, and emerging technolog...
1 Syys 202526min
Episode 36: Information and Technology — Tools That Enable Services
The second dimension of service management, information and technology, provides the tools and data that enable modern services. In this episode, we’ll discuss how this dimension includes everything f...
1 Syys 202524min
