Episode 51: Monitoring & Event Management + Deployment Management
This episode covers two practices that ensure services stay healthy and evolve effectively: monitoring and event management, and deployment management. Monitoring and event management focus on observi...
1 Syys 202524min
Episode 49: Relationship & Supplier Management
Strong relationships are central to successful services, and this episode explores two practices that enable them: relationship management and supplier management. Relationship management ensures that...
1 Syys 202525min
Episode 48: Information Security Management
Information security is a foundational practice in ITIL, ensuring that confidentiality, integrity, and availability of information are protected at all times. In this episode, we’ll explain how the in...
1 Syys 202526min
Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of operational service delivery. In this episode, we’ll e...
1 Syys 202525min
Episode 46: Engage Activity — Interacting with Stakeholders
The “Engage” activity ensures that all stakeholder needs are understood, communicated, and met throughout the service lifecycle. In this episode, we’ll explore how engagement creates a two-way relatio...
1 Syys 202523min
Episode 45: Improve Activity — Continual Improvement Mindset
Improvement is not a one-time project but a continuous cycle, and the service value chain embeds this philosophy in the “Improve” activity. In this episode, we’ll explain how the improve activity ensu...
1 Syys 202523min
Episode 44: Plan Activity — Setting Direction and Goals
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared vision and direction for all aspects of service managem...
1 Syys 202524min
