Implementing Contact Center Copilots: 2degrees' Challenges, Lessons, and Best Practices
CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees. Anderson discusses how the popular telecoms provider is advancing its contact center experiences wi...
15 Joulu 20255min
Why CX Leaders Are Tired of AI That Doesn’t Work
How Enghouse is cutting through the AI noise and contact center clutter with real-world results In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Simon Adnett, VP of Sales for the...
15 Joulu 202521min
Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation. In this exclusive CX Today interview, Deputy Editor Rhys Fisher sits down with Jesper Jønsson, ...
15 Joulu 202513min
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications
Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications, to explore one of the most pressing challenges in modern CX - the customer jo...
15 Joulu 202515min
What If You Could Evaluate Every Customer Interaction? - CX Today News
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down with Peter Fedarb, Senior Presales Consultant at En...
11 Joulu 20259min
The Truth About CCaaS Migrations
Joseph Kelly, Solutions Architect at Miratech, shares a practical “lift and shine” mindset: transition what works, minimise disruption for agents and customers, and time change around contracts so you...
11 Joulu 202523min
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in customer experience: AI co-pilots. While many organizations jump into AI hoping ...
11 Joulu 202516min
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Discover how Scorebuddy’s AI-driven QA is revolutionizing customer experience analytics — from spreadsheets to strategic insights. Introduction In this discussion, host Rhys Fisher sits down with ...
11 Joulu 202517min
