Where Should My Contact Center Invest In AI? This Test Will Tell You
CX Today28 Loka 2025

Where Should My Contact Center Invest In AI? This Test Will Tell You

CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment. The pair explore how the free, 10-minute assessment helps organizations understand their readiness for contact center AI and create a clear roadmap. In doing so, they break down: 🔍 What Is the AI Maturity Assessment, and What Problems Does It Solve? 🔍 Kazmi explains how the tool removes uncertainty around AI adoption, helping businesses id...

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Puzzel’s Latest Customer Service Packages

Puzzel’s Latest Customer Service Packages

CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel. In this session, we explore the latest CCaaS innovations from Puzzel, discussing: How Puzzel packages its CCaaS s...

21 Marras 202211min

The State of CX: More Investment, But Delivery Challenges Remain

The State of CX: More Investment, But Delivery Challenges Remain

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner. In this session, we consider the current state of CX, discussing: Key takeaways from CallMiner's latest CX researchThe ...

9 Marras 202215min

Zoom Discusses Its New Virtual Agent, IQ Additions, and More

Zoom Discusses Its New Virtual Agent, IQ Additions, and More

CX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone. In this session, we delve into some of the biggest announcements from Zoomtopia 2022, discussing: The launch of ...

8 Marras 202212min

Cut Contact Center Costs and Improve CX with AI

Cut Contact Center Costs and Improve CX with AI

CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lowe...

31 Loka 202214min

First Impressions of the New Salesforce and Google CCaaS Platforms

First Impressions of the New Salesforce and Google CCaaS Platforms

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who i...

31 Loka 202216min

BISSELL Transforms CX Strategy with Five9

BISSELL Transforms CX Strategy with Five9

CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL. In this session, we discuss the following: Biggest CX challenges faced by BISSELLHow Five9's portfolio cre...

24 Loka 202211min

Supporting the Contact Centre Agent of the Future

Supporting the Contact Centre Agent of the Future

CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9. In this session, we discuss the following trends: How the conta...

7 Loka 202217min

The Future of Voice

The Future of Voice

CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer, Sabio. In this session, we assess the future of voice in CX, discussing: The role of voice in CXVoice innovations, from bots ...

5 Loka 202219min