Where Should My Contact Center Invest In AI? This Test Will Tell You
CX Today28 Loka 2025

Where Should My Contact Center Invest In AI? This Test Will Tell You

CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment. The pair explore how the free, 10-minute assessment helps organizations understand their readiness for contact center AI and create a clear roadmap. In doing so, they break down: 🔍 What Is the AI Maturity Assessment, and What Problems Does It Solve? 🔍 Kazmi explains how the tool removes uncertainty around AI adoption, helping businesses id...

Jaksot(365)

The Future of CX in a Post-Pandemic World and the Role of CRM

The Future of CX in a Post-Pandemic World and the Role of CRM

CX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot.

21 Heinä 202123min

The Future of CX Starts with the CRM

The Future of CX Starts with the CRM

CX Today's David Dungay hosts David Campbell, VP of Marketing, SugarCRM.

19 Heinä 202121min

AudioCodes: Modernising On-Premise Contact Centres

AudioCodes: Modernising On-Premise Contact Centres

CX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes

15 Heinä 202119min

Reimagining Customer Migration Journeys

Reimagining Customer Migration Journeys

CX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 & Irwin Lazar, President and Principal Analyst, Metrigy.

14 Heinä 202127min

Keeping Agents Engaged Post-Pandemic

Keeping Agents Engaged Post-Pandemic

CX Today's Carly Read hosts Maxine Allard, Senior Account Director, Odigo.

12 Heinä 20219min

How Invoca's DialogTech Deal Impacts the $4.8B Conversational Intelligence Market

How Invoca's DialogTech Deal Impacts the $4.8B Conversational Intelligence Market

CX Today's Carly Read hosts Gregg Johnson, CEO, Invoca.

7 Heinä 20219min

Digital Transformation and AI in CX

Digital Transformation and AI in CX

CX Today's Carly Read hosts John Trembley, VP of Marketing, Evolv.

28 Kesä 202121min

The Past, Present and Future of CRM

The Past, Present and Future of CRM

CX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO.

17 Kesä 202114min