Why Government Contact Centers Are Embracing AI – And What Comes Next
Inside the AI revolution reshaping citizen service – ComputerTalk’s Kyle Birker reveals what’s driving the shift and what comes next. In this CX Today video interview, Deputy Editor Rhys Fisher spea...
17 Joulu 20259min
Who Leads the CCaaS Space in 2025?
CX Today's Charlie Mitchell sits down with Zeus Kerravala, Principal Analyst at ZK Research, to explore the CCaaS providers that are leading the pack, and those that are starting to fall behind. Howe...
17 Joulu 20259min
Implementing Contact Center Copilots: 2degrees' Challenges, Lessons, and Best Practices
CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees. Anderson discusses how the popular telecoms provider is advancing its contact center experiences wi...
15 Joulu 20255min
Why CX Leaders Are Tired of AI That Doesn’t Work
How Enghouse is cutting through the AI noise and contact center clutter with real-world results In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Simon Adnett, VP of Sales for the...
15 Joulu 202521min
Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation. In this exclusive CX Today interview, Deputy Editor Rhys Fisher sits down with Jesper Jønsson, ...
15 Joulu 202513min
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications
Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications, to explore one of the most pressing challenges in modern CX - the customer jo...
15 Joulu 202515min
What If You Could Evaluate Every Customer Interaction? - CX Today News
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down with Peter Fedarb, Senior Presales Consultant at En...
11 Joulu 20259min
The Truth About CCaaS Migrations
Joseph Kelly, Solutions Architect at Miratech, shares a practical “lift and shine” mindset: transition what works, minimise disruption for agents and customers, and time change around contracts so you...
11 Joulu 202523min
