Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
CX Today4 Marras 2025

Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...

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