[119] Why Building a White Glove MSP Leads to Better Client Relationships

[119] Why Building a White Glove MSP Leads to Better Client Relationships

In this episode, Richard talks to Raja Pagadala, managing director of London-based MSP The Final Step. It’s one of London's oldest and most well-established IT businesses and a 2022 winner on the MSP 501.

Raja is actively sought out by some of the industry's top vendors and businesses to act as an advisor and confidant. This interview was recorded live at ConnectWise IT Nation in Orlando, Florida.

They talk about how peer groups help Raja personally and professionally, what’s changed the most since Raja started his business, and his number one piece of advice for today’s MSP owners.

Richard also asks Raja to talk more about The Final Step as a business: what a white glove MSP is, the toolkit they use to support their clients, and how they retain those clients for decades.

Raja explains why they go deep into client businesses to better support them and why MSPs should think strategically about their own clients. He also tells Richard how the business attracts tech talent and retains them.

Richard also asks Raja how he handles having tough conversations as the MD, their four-step methodology for helping clients break their IT bottlenecks, and how to demonstrate your value to clients who’ve forgotten how you help them.

Mentioned in This Episode


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[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs

[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cyber...

17 Joulu 20231h 12min

[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023

[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023

This is another Team Tubb Travelogue!Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo ...

13 Joulu 202332min

[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know

[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebod...

10 Joulu 20231h 17min

[Travelogue] MSP Summit Manchester 2023

[Travelogue] MSP Summit Manchester 2023

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fo...

6 Joulu 202329min

[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success

[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community.

3 Joulu 20231h 3min

[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business

[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and man...

26 Marras 202340min

[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023

[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and ...

22 Marras 202328min

[140] How To Transform from an MSP to MSSP for Business Growth

[140] How To Transform from an MSP to MSSP for Business Growth

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Micros...

19 Marras 20231h 8min

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