5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too. Recognizing ...
31 Loka 202423min
Harnessing the Power of Data in Contact Centers
CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact. In this session, we cover: Harnessing the huge volumes of data available efficiently and effectivelyThe key opportunities and ...
30 Loka 202413min
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect the latest news in the space, in...
28 Loka 202430min
From Passive Algorithms to Active Agents: The Rise of Agentic AI
CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI. In this session, we cover: What agentic AI isHow it makes decisionsHow issues of safety, r...
24 Loka 202412min
AI Demystified! Customer Service Bots & Beyond (with a Demo)
CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two industry experts: Anders Ruge, a Senior AI Solution Architect at Puzze...
17 Loka 202428min
Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution
CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications. In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers: The i...
17 Loka 202412min
Michels on Avaya's Key Launches and Future Relevancy
Watch on YouTube. CX Today's David Dungay spoke to prominent analyst Dave Michels, Founder of TalkingPointz. In this session we discuss the following: How Avaya is leveraging AI Zoom relationship upda...
16 Loka 20245min
Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications?
CX Today's Charlie Mitchell introduces a discussion about whether an AI-centric strategy is REALLY the best option in enterprise communications? For this discussion, he's joined by two industry expert...
16 Loka 202417min
