This Is Your Competitive Advantage As A Design Leader / Jose Coronado / Ep. #240
Service Design Show6 Marras 2025

This Is Your Competitive Advantage As A Design Leader / Jose Coronado / Ep. #240

We've got a serious problem...

The "higher" you climb on the career ladder, the further removed you get from the actual discipline of design.

Unfortunately, it's a story I hear surprisingly often.

A design professionals finally gets that hard-earned seat at the table, and almost immediately, the pressure to conform kicks in.

They start to feel like they have to trade their unique perspective for a corporate persona, leaving their design identity, the very thing that got them there in the first place, at the door.

Our guest this week, Jose Coronado, shares a personal story that actually goes right to the heart of this issue.

When he first moved to the U.S. he consciously separated his professional life from his Hispanic background in an effort to belong and be seen.

The shift only came years later, after he organized a panel for Hispanic Heritage Month. The feedback he received hit him hard.

People told him, "Jose, thank you for doing this. I have never seen myself reflected in my future as a potential leader in the design field".

That experience was the moment he realized the power of bringing our "whole self" to work, and the danger of hiding parts of our identity.

So in this episode, we explore this identity crisis.

How do you evolve into a business leader without abandoning your design soul?

And I can already share that it's not about renouncing your craft, but rather enriching it with new layers.

It’s about learning to navigate the politics and negotiations of an organization while still proudly carrying the flag for design.

If you feel trapped between the design professional you are and the leader you're expected to be, this one will surely resonate.

What I loved about this conversation is the nuance it brings. I'm sure you've heard that "designers need to speak business" but what's often missing is the crucial second half of that advice, we must do it with our design expertise, identity, and skills. Business speak should enrich design, not replace it.

Enjoy the conversation and keep making a positive impact!

~ Marc


--- [ 1. GUIDE ] ---

00:00 Welcome to Episode 240

04:00 The great shift

06:00 The catalyst

08:00 Design Leadership and Why We Have to Talk About It

09:30 Design's Growing Pains

12:00 3 Levels of Leadership

13:00 Craftsmanship, Stagemanship, and Statesmanship

16:00 Mastering Stagemanship:

17:45 What we're doing wrong

20:00 Developing Business Fluency

22:00 Understanding the context

26:30 Low-Effort Ways to Gain Business Knowledge

33:00 The Challenge of Invisibility

35:00 Patience vs. Incompetence

37:45 Building Trust

39:00 The Design Measurement Problem

41:00 Tangibility of Impact

44:00 Navigating conversations like that

46:45 Finance Conversations

48:00 Connecting Process, Service Improvement, and Design

51:45 Internal Struggle and Mindset Evolution

55:00 Embracing out identity

57:30 Maintaining Connection to the Craft

59:00 Deliver in commitment

1:01:00 Question to ponder


--- [ 2. LINKS ] ---


--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals.

https://servicedesignshow.com/circle


[4. FIND THE SHOW ON]

Jaksot(314)

Designing for Impact, Not Just for Humans / Ben Rennie / Ep. #235

Designing for Impact, Not Just for Humans / Ben Rennie / Ep. #235

All you want to do is run away…Okay, so you’re standing in a boardroom overlooking a beautiful vineyard, leading a workshop for a major client, and the only thing that's going through your mind is: Ho...

28 Elo 20251h 7min

How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234

How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234

What makes time go fast for you, and what makes it go slow...It's a powerful question that might just help you find more meaning and heck, yes even more joy in your work.We see a brighter future, but ...

14 Elo 20251h 7min

Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233

Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233

What if we’ve been led down the wrong path…When it comes to service design, we’re often told the main goal is to break down silos. And that makes sense, right?Our organizations are structured vertical...

31 Heinä 20251h 11min

Create Clear & Actionable Journeys with the 5x12 Framework

Create Clear & Actionable Journeys with the 5x12 Framework

I have to admit, even I got stuck...Recently, I was working on the onboarding journey for my Circle community.What started as a flexible journey inside a Miro board very quickly became a complex map t...

24 Heinä 20251h 5min

A New Perspective on Risk, Failure, and What Really Matters / Alberta Soranzo / Ep. #232

A New Perspective on Risk, Failure, and What Really Matters / Alberta Soranzo / Ep. #232

Everyone wants change, just not for themselves…I remember a great experiment we used to do back in my agency days.At the start of a workshop, we'd ask everyone to put on a prop. It could be a hat, a p...

17 Heinä 20251h 7min

A Service Design Guide to Small Wins and Big Change / Inside Service Design / Ep. #04

A Service Design Guide to Small Wins and Big Change / Inside Service Design / Ep. #04

As a service design professional, what is your primary role...!?Are you the host who sets the table for collaboration and creates a safe space for everyone?Or are you maybe a trusted advisor, working ...

10 Heinä 20251h 1min

How to Create Change That Actually Sticks / Jen Briselli / Ep. #231

How to Create Change That Actually Sticks / Jen Briselli / Ep. #231

What's the last time you did something you didn't know how to do...For me, it was last week when I took up the idea of building custom Cornhole boards (fun and addictive sport, look it up) with my kid...

3 Heinä 20251h 10min

Beyond the Draft: Adding Richness and Reliability to Your AI Journey Map

Beyond the Draft: Adding Richness and Reliability to Your AI Journey Map

What does it take to spend more of your time creating real impact...That's the central question we're exploring in our Journey Management Playbook series.In the last episode, we did something pretty a...

26 Kesä 20251h 4min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
herrasmieshakkerit
rss-lahtijat
leadcast
rahapuhetta
rss-seuraava-potilas
ostan-asuntoja-podcast
inderespodi
rss-rahamania
rss-porssipuhetta
rss-laakispodi
rss-vaikuttavan-opettajan-vierella
rss-karon-grilli
rss-juurisyy-johtamisesta-kilpailuetua
rss-40-ajatusta-aanesta
rss-porssipodi
rss-johtoajatuksia