The Future of Zendesk Following Its Acquisition
CX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
15 Heinä 202211min
Five9 Discusses Its European Expansion Plans
CX Today's Sandra Radlovački hosts Genefa Murphy, Chief Marketing Officer at Five9.
9 Kesä 20225min
Building a Next Generation Virtual Agent
CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.
1 Kesä 202222min
Supercharging Self-Service With AI
CX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9.
31 Touko 202217min
SAP Introduces Its Latest Service Cloud Innovations
CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience.
25 Touko 202220min
Zendesk Discusses Its Latest CRM Innovations
CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.
13 Touko 202213min
Engaging Customers with Video
CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru. In this session, we consider the future of video in the contact centre, discussing: Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent video contact centre video strategies
27 Huhti 202215min
Zoom Discusses Its New Conversational Intelligence Solution
CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conversational intelligence solution, discussing: The entrance of Zoom into the conversational analytics space How the solution may improve contact center conversations What differentiates this offering to competitors? The future of Zoom in CCaaS
22 Huhti 20227min
