#47: Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle

#47: Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

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Shirley King has been designing, developing and building loyalty programmes for a luxury boutique hotel brand within IHG Group, including the "Kimpton Hotels Inner Circle" as well as the "IHG Rewards Club" for over twenty-five years.

In this episode of Let's Talk Loyalty, we discuss some of her award-winning programme elements, key principles of creating extra-ordinary experiences for top tier members, as well as some exciting and inspiring updates for her career at a very challenging time for the travel industry globally.

Show Notes:

1) Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle

2) Kimpton Boutique Hotels

3) Skift - Daily Travel Podcast

4) The Points Guy

5) One Mile at a Time

6) Flyer Talk

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