40 Days to PMP Exam Success 📚💎Day #21 [Process Task 7] - Manage Quality

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Task 7: Plan and Manage Quality of Products/Deliverables

The objective of Task 7 is to ensure that the project deliverables meet the required quality standards. This involves determining the quality standard required for the project deliverables, recommending options for improvement based on identified quality gaps, and continually surveying the quality of the project deliverables throughout the project lifecycle.

Determine Quality Standard Required for Project Deliverables:

In this step, the project team, in collaboration with relevant stakeholders, defines the quality standards that need to be met for each project deliverable. This includes identifying the criteria and specifications that will be used to evaluate the quality of the deliverables. The quality standards should align with the project objectives, stakeholder expectations, industry best practices, and any applicable regulations or standards.

Recommend Options for Improvement Based on Quality Gaps:

During the project execution, it is important to monitor the quality of the deliverables and identify any gaps or deviations from the established quality standards. If quality gaps are identified, the project team should analyze the root causes and recommend appropriate options for improvement. This may involve revising processes, adjusting resources, enhancing skills or training, or implementing corrective actions to address the quality gaps and bring the deliverables back to the desired standard.

Continually Survey Project Deliverable Quality:

To ensure that the project deliverables consistently meet the defined quality standards, a system for continual surveying of the deliverable quality should be established. This involves implementing quality control measures and conducting regular inspections or audits to assess the compliance of deliverables with the established quality criteria. Surveys and feedback mechanisms can be used to gather input from stakeholders, end-users, or customers, allowing their perspectives on the deliverable quality to be considered and incorporated into the improvement process.

Continuous monitoring and evaluation of deliverable quality should be performed throughout the project lifecycle, with specific checkpoints established to assess and verify the quality at different stages. The findings from these assessments should be documented and shared with relevant stakeholders to ensure transparency and enable timely corrective actions.

By effectively planning and managing the quality of project deliverables, organizations can increase customer satisfaction, reduce rework, enhance the reputation of the project team, and ultimately improve project outcomes.