From $500k to $8M - How Lori Brown has led PayNW to explosive growth

In this episode, Matt chats with Lori Brown about her journey to become CEO of PayNW. She has helped take the company from $500K in annual revenue in 2010 to $8M today while maintaining a 96% client retention rate year over year. They talk about the following and more: Women in leadership Operational excellence Continuous improvement Moving to a 100% remote team Why you should join the IPPA More! Three Takeaways 1. Being agile means being willing to change as needed, which will allow a company to jump on opportunities quickly. 2. For females who wants to be in a leadership role, you need to find a company where female representation is valued. A company that will appreciate you and allow you to emerge in those leadership roles and grow your talents. 3. Diversity enables a company to innovate and take a step forward. Subscribe Now! Apple | Google | Spotify Ways we can help you: -> Want to grow your payroll company? Click here. -> Looking for easy-to-use White Label HR Software? Click here. -> Want to sell your payroll business or make a partial exit? Click here. -> Want to grow your personal brand on LinkedIn? Click here. Enjoying the show? *Are you enjoying Payrollin'? Please subscribe and rate us five stars on your player of choice. It helps us continue to improve. *Want to be featured in a future episode? Drop your question/comment/criticism/love here: https://anchor.fm/payrollin/message *Support the pod by spreading the word, become a referrer and earn free Guhroo swag here: https://refer.fm/payrollingrowingapayrollbusinessthatmatters About Lori Brown Lori Brown proudly serves as the CEO of PayNW. Taking the reins in September 2021, from founder Mike Anderson, Lori has been a valued PayNW team member since 2010. She helped grow the company from $500K to $8M in annual revenue, while maintaining a 96% client retention rate year over year. Lori’s previous roles at PayNW include Chief Operating Officer and Chief Revenue Officer. A talented leader, Lori has extensive experience in the payroll and Human Capital Management (HCM) industry. She spearheaded PayNW’s incredibly impactful Employee Retention Credit (ERC) recovery effort, helping clients reclaim more than $85 million in ERC money from the IRS. Lori was elected to the board of the Independent Payroll Processors Association in 2021 and is a Puget Sound Business Journal 40 Under 40 honoree. She is a mom of three and has been happily married for the past 20 years. Lori continues driving PayNW forward in its goal to be the central address for a connected workforce. PayNW serves mid-size and growing businesses, throughout the United States, with cloud-based HCM solutions that include payroll, payroll tax, time & attendance, and HR. PayNW was named an Inc. 5000 fastest-growing private company for four consecutive years.