#73 - Getting Stakeholder Buy-In at a Large Organization with Meg Pullis Roebling of BNY Mellon
Meg Pullis Roebling, Head of CX Research, Data & Analytics Solutions at BNY Mellon, talks us through her approach to building relationships with stakeholders, finding people to support her research ef...
10 Elo 202133min
#72 - How to Ask Great UX Research Questions with Amy Chess of Amazon
Your research question is where it all begins. It’s what drives your research forward, informs when you’re ready to wrap up your project, and it’s what gets everyone involved on the same page. But how...
27 Heinä 202140min
#71 - Running a Blended Research Team with Dave Chen of Flipp
Insights can come from a lot of different places. Support tickets, sales calls, market research studies, and of course, dedicated user research are all a part of an organization's insights funnel. But...
13 Heinä 202128min
#70 - Radical Listening and Practical Empathy with Babz J.R. Hall
Researchers talk a lot about the importance of empathy. But what the heck does ‘empathy’ actually mean? What does empathy really look like in practice? Babz Jewell—an ethnographic sociologist and Prin...
29 Kesä 202131min
#69 - Thinking Styles and "Average" Users with Indi Young
Indi Young has been researching people (not users), coaching, writing, and teaching about inclusive product strategy for over 25 years. Earlier this week, she joined Erin and JH for a live podcast epi...
18 Kesä 202148min
#68 - Actionable Generative Research with Lucy Denton of Dovetail
Shortly after Lucy Denton joined Dovetail as Product Design Lead, she was tasked with running a large-scale opportunity research project—and then making sense of all the insights. And the stakes were ...
1 Kesä 202130min
#67 - Growing a UX Research Startup with Basel Fakhoury of User Interviews and Benjamin Humphrey of Dovetail
In this special episode, two UXR CEOs geek out about their work, the challenges of building tools for user researchers, and the future of UX research tools.This week we’re mixing things up a bit. Base...
18 Touko 202137min
#66 - Agile Research Ops with Joey Encarnacion of Slack
How do you measure success in a still-evolving field? Joey Encarnacion has been working in research ops since 2017. He joined Erin and JH on the pod to talk about Slack’s Rolling Research program, wha...
4 Touko 202140min
