EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers
Today on the show we have Ziv Peled, Chief Customer Officer of AppsFlyer. In this episode, Ziv shared his experience trying to gain balance between in-office and remote work post-covid for his team an...
1 Kesä 202247min
EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal
Today on the show we have Firaas Rashid, CEO, and co-founder of hook. In this episode, Firaas shared his experience both from a buyer and seller's side regarding enterprise software. We then discusse...
25 Touko 202231min
EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.
Today on the show we have Claudiu Murariu, CEO, and co-founder of InnerTrends. In this episode, Claudiu shared best practices on how to get started setting up data analytics tracking, metrics and prop...
18 Touko 202239min
EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.
Today on the show we have Lowell Ricklefs, CEO, and co-founder of Traction Advising. In this episode, Lowell shared his experience from a buyer’s perspective of SaaS businesses, the reasons to acquire...
11 Touko 202240min
EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention
Today on the show we have You Mon Tsang, CEO, and co-founder of ChurnZero. In this episode, You Mon shared his experience building and exiting 3 companies and the lessons he bought with him when start...
4 Touko 202232min
EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn
Today on the show we have Michael Winnick, founder, and CEO of Dscout. In this episode, Michael talked about how user research has changed over the years, and how data analytics and research teams sho...
27 Huhti 202252min
EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.
Today on the show we have Romaric Philogéne, Co-founder and CEO of Qovery. In this episode, Romaric shared why his previous start-up didn’t work out and how they pivoted into Qovery, we then talked ab...
20 Huhti 202241min
EP 161 | James Mayes (Mind The Product) - Transitioning to a subscription-based business.
Today on the show we have James Mayes, CEO, and co-founder of Mind The Product. In this episode, James shared a couple of lessons from his first failed startup and why he decided to join a growing sta...
13 Huhti 202233min
