EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver
Today on the show we have Tomer Suarez, Co-Founder and CEO of Interai. In this episode, we talked about Interai’s mission to bring consumer technology to enterprise companies, and how they use visual ...
29 Joulu 202133min
EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention
Today on the show we have Sonciary Pérez , co-founder of Quala. In this episode, Sonciary explains what exactly is Frontline Intelligence, and how Quala helps Customer Success practitioners to be seen...
22 Joulu 202128min
EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.
Today on the show we have Kevan Lee, Head of Marketing at Oyster HR. In this episode, we talked about Kevin’s experience with churn and retention at Buffer, Polly, and Oyster HR, and how the main reas...
15 Joulu 202132min
EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business
Today on the show we have Louis Rosenfeld, publisher and founder at Rosenfeld media. In this episode, we talked about what information architecture is and how it led to the formation of Rosenfeld Medi...
8 Joulu 202135min
EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
Today on the show we have Dave Jackson, founder, and CEO of TheCustomer.Co, and author of the book Customer-led growth. In this episode, we talked about customer success as a company-wide capability,...
1 Joulu 202139min
EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it
Today on the show we have Ryan Glasgow, CEO and founder of Sprig. In this episode, we talked about the pros and cons of the different stages of company growth, how Ryan took his experience at the 0 to...
24 Marras 202136min
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
Today on the show we have Puneet Kataria, founder of CustomerSuccessBox. In this episode, we talked about what made Puneet make the switch from engineering to sales, the importance of selling to the r...
17 Marras 202138min
EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.
Today on the show we have Harini Gokul, Chief Customer Officer at AWS. In this episode, we talked about the challenges of building and scaling customer success teams at companies like Amazon and Micro...
10 Marras 202128min
