How Colombia's Brands Train You to Expect Bad Service
AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with ...
21 Heinä 15min
The Status Quo is Dead: What Colombia's Shock Election Means
Colombia's election shocked observers both inside and outside the country. What does Abelardo de la Espriella's victory mean for Colombia's economy, foreign policy, security, and political future? Her...
16 Heinä 35min
Beyond Burnout: Lisa X Walden explains why your team is "Quiet Quitting"
What makes a workplace truly great? At CX Summit 2026, researcher of workplace trends and author Lisa X Walden explains why the future of work is becoming more human-centered, why Gen Z is reshaping e...
24 Kesä 9min
A New Era in Colombia: Can de la Espriella Fix the Fiscal & Security Crisis?
Colombia has chosen a new direction. In a historic election, voters handed Abelardo de la Espriella a victory and delivered a clear rebuke to Petrismo and the political forces that have dominated the ...
22 Kesä 56min
The case AGAINST Iván Cepeda
Iván Cepeda presents himself as a champion of peace, social justice, and human rights, but his critics see a very different picture. In this segment, we examine concerns about his ties to controversia...
16 Kesä 28min
The case AGAINST de la Espriella
Abelardo de la Espriella presents himself as a tough-on-crime, pro-growth outsider, but his candidacy also raises significant questions. In this segment, we examine concerns about his admiration for s...
16 Kesä 13min
The case FOR Iván Cepeda
Iván Cepeda has built his political career around peace, social justice, and advocacy for victims of Colombia’s armed conflict. In this segment, we examine the strongest arguments in his favor, from h...
16 Kesä 8min
The case FOR de la Espriella
Abelardo de la Espriella has built his campaign around security, economic growth, and a stronger relationship with the United States. In this segment, we examine the strongest arguments in his favor—f...
16 Kesä 13min
