CX Files

Cheryl Paarwater is the founder and Managing Director of Call Lab BPO - based in Cape Town, South Africa. Cape Town faced a recent wave of violence during a series of taxi strikes. Peter called Cheryl...

7 Syys 202325min

This is just a short alert to let you know that CX Files will be back from our summer break tomorrow - remember to tell your friends and contact Peter Ryan or Mark Hillary if you have ideas or questio...

6 Syys 202353s

For 280 episodes Mark and Peter have always ensured there is a new CX Files episode every single week. However, as it is a very quiet time of year we decided this year that it's not fair on our guests...

3 Elo 20232min

Alistair Niederer is well known on the CX Files - he was a guest just a few months ago, but was invited back as he has now changed role and he published an important new white paper on ESG. Most leade...

27 Heinä 202325min

It's the first CX Files Q&A session with Mark Hillary and Peter Ryan. Listen in to hear Mark and Peter answer audience questions and talk about the latest industry trends and news. In this discussion ...

24 Heinä 202327min

Keith Gait is the CEO of the CX Foundation. He is based in the UK. The CX Foundation publishes research, blogs, a podcast, and hosts many different events focused on CX. Member organisations are drawn...

20 Heinä 202324min

Caskey Ndaba is the Executive Head: Channel And Distribution at Momentum Metropolitan Insurance Africa. Both Caskey and Momentum Metropolitan are based in Johannesburg, South Africa. For this intervie...

13 Heinä 202324min

Audrey William is the Principal Adviser at Ecosystm - she is based in Sydney Australia. In this conversation with Mark Hillary, Audrey talks about how companies can listen to their customers more effe...

6 Heinä 202328min