Stephanie Reeves Millner - Designing CX For Sales and Revenue
Stephanie Reeves Millner is a Global EVP at TP. She is based in Phoenix, Arizona, USA. It is worth noting from the start of this podcast episode that Stephanie is talking in a personal capacity in thi...
14 Touko 27min
Andrew Hall - Ethenta - Enterprise Agentic AI Transformation
Andrew Hall is the founder and CEO of Ethenta. He is based in Portugal. The "DREAM" service from Ethenta is a strategic framework designed to help organizations transition from traditional hierarchi...
7 Touko 39min
Nathan Muniz - 247Secretary.com - Raw, unpolished BPO content outperforms glossy marketing
Nathan Muniz is the founder and owner of 247Secretary.com. The business is based in Florida, USA, but has contact center operations in the Philippines. Nathan talked to Mark Hillary from the floor of ...
30 Huhti 22min
Gary Slade - TP - Why Stability Is the New Battleground in BPO
Gary Slade is the Chief Commerical Officer at TP EMEA. He has many years of BPO and CX experience and he previously led the UK/Ireland operation at TP as CEO. In this conversation with Mark Hillary, G...
23 Huhti 25min
Sarah Leff - Interact CC - Why the Eastern Cape Could Be South Africa's Next CX Powerhouse
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16 Huhti 23min
Chris Chance - CCI Global - Africa Rising For CX
Chris Chance is the Senior Vice President for East Africa at CCI Global. He is based between Kenya, Rwanda, and Ethiopia. CCI Global is headquartered in the UAR, but has extensive operations across Af...
9 Huhti 24min
Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?
Steve Sullivan is the founder of Channel Doctors. He is based in Bournemouth in the UK. Channel Doctors is a specialist advisory company focused on CX, contact centers, and especially issues such as d...
2 Huhti 31min
Melanie Disse - Melanie Disse Consulting - Acting on Customer Feedback
Melanie Disse is the Principal Consultant and Tech Adviser to Melanie Disse Consulting. Melanie Disse Consulting is a CX & VoC consulting firm helping businesses leverage CX as a key competitive diffe...
26 Maalis 29min
