Greg Murphy - Instanda - CX And Insurance In The Cloud
Greg Murphy is the EVP North America of Instanda, he is based in Minnesota. The company provides SaaS cloud-based insurance policy admin services to insurance companies - allowing them to rapidly tria...
2 Syys 202118min
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic
Gareth Richards is the co-founder and CEO of Help With My Visa! In this edition of the podcast, Gareth explains what travelers are looking for when applying for visas, how agencies supplying these do...
26 Elo 202119min
Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?
An electric vehicle (EV) is plugged into the ChargePoint network every 2 seconds, but is the charging infrastructure for EVs being upgraded fast enough for drivers? The UK will ban petrol and diesel v...
19 Elo 202122min
Tom Doran - Bupa - WFH CX Strategy Before And After Covid
Tom Doran is the Head of Remote Working at health insurance company Bupa. He is based in Manchester. Bupa was founded in the UK in 1947, but has been expanding overseas since the 1970s and is now a gl...
12 Elo 202118min
Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!
Sure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service...
5 Elo 202121min
Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional
Mark Walton is the CEO, of Sensée. He is based in Shrewsbury in the UK. Sensée is one of the leading work-from-home customer service specialists in Europe with 17 years experience of managing WFH cust...
29 Heinä 202129min
Richard Farrand - Conduent - Designing And Transforming For Great CX
Richard Farrand is a senior director at Conduent, based in Kuala Lumpur, Malaysia. He is responsible for the APAC CX business and globally for resource planning. Richard was previously the Global COO ...
22 Heinä 202122min
SPECIAL EDITION: Violence In South Africa
Special Edition of the CX Files focused on the recent violence in South Africa. What will it mean for BPO and continued confidence in South Africa? Peter Ryan Principal at Ryan Strategic Advisory ht...
16 Heinä 202122min
