Thomas Reby - Google
Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with proven track record of leading multi-national teams and business programs in t...
26 Loka 20187min
Giovanni Tavani - Royal Canin
Giovanni Tavani is the director of Global Customer Care and Social Media at Royal Canin, based in France. He recently joined Royal Canin and was previously the head of social customer care at Dell - a...
19 Loka 20187min
Stephen Loynd - Frost & Sullivan
Stephen Loynd is the global program director of the digital transformation practice at Frost & Sullivan and is therefore well known internationally as a leading futurist and CX expert. Stephen is cons...
12 Loka 201816min
William Carson - Concentrix
In this edition of the podcast I'm speaking with William Carson from Concentrix. William is based in London and is a CX Growth Hacker, which is an interesting job title and I know from working with Wi...
5 Loka 20189min
Simon Dillsworth - Praxidia
Simon Dillsworth is Executive Business Partner at Praxidia, which is a management consulting firm spun out of CX firm Teleperformance at the start of 2018. Simon has a long track record in both manage...
28 Syys 20185min
Matt Sims - CEO, Teleperformance UK & RSA
Matt Sims has spent his entire career focused on designing customer experience. He is now the CEO of Teleperformance UK and South Africa. Teleperformance is possibly the largest CX-focused company in ...
21 Syys 201811min
Calum Chace - AI and CX
Calum Chace is an expert on artificial intelligence (AI). He graduated from Oxford university after studying philosophy and found that the science fiction books he loved were really just philosophy in...
14 Syys 201811min
Daniel Hulme, CEO Satalia
This episode features Daniel Hulme. Daniel is the CEO of Satalia, a London-based company that provides Artificial Intelligence solutions to solve industries hardest problems. He is also the Director o...
7 Syys 201811min
