On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case
CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this discussion, he's joined by two industry experts: Michael McC...
9 Syys 202410min
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation and then: Introduce RingCentral's RingCX platformDiscu...
5 Syys 202412min
Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, i...
29 Elo 202428min
Five Workforce Engagement Metrics You Need to be Tracking
CX Today's Susie Harrison hosts Sam Peters, Head of Customer Success at Assembled, to cover the workplace engagement metrics you need to be tracking. Sam explains his top five and highlights some bonu...
19 Elo 20248min
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. After an introduction to contact center Auto-QA, they discuss three use cases for generative AI (Gen...
30 Heinä 202425min
Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, including stories f...
24 Heinä 202448min
Comparing CCaaS Providers: What You Might Miss
Watch on YouTube. CX Today's Charlie Mitchell hosts Blair Ferguson, Chief of Staff at ComputerTalk. We consider how contact centers often compare CCaaS providers, and what they might miss along the wa...
24 Heinä 202414min
Friend or Foe? AI & the Contact Center Agent
Watch on YouTube. A 2023 study by Princeton University found that "contact center operators" top the list of occupations with the highest risk of being replaced by AI. Cue more doomsday headlines for ...
23 Heinä 202428min
