Regal CEO says "The AI Regulation Patchwork Is Holding Innovation Back"
California's new AI executive order is forcing a conversation every enterprise needs to have – but what does it actually mean for customer experience? In this episode of CX Today, Francesca Roche s...
3 Elo 12min
Talkdesk Calls Out the AI Hype Machine – And Offers a Way Out
Pedro Andrade discusses why most AI deployments fail, why your KPIs are lying to you, and how the Talkdesk CXA Operations Center changes the game Rhys Fisher, Associate Editor at CX Today, sits down...
3 Elo 21min
How Agentic AI Is Replacing Scripted Retail Chatbots
Retail teams are moving beyond scripted chatbots and into agentic AI systems that can understand context, take action using tools, and coordinate across functions. In this CX Today interview, Nicole ...
3 Elo 18min
Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don't Know It
Three CX leaders get brutally honest about why infrastructure resilience has become the boardroom problem nobody is prepared for. In this CX Today Roundtable discussion, Associate Editor Rhys Fisher...
3 Elo 55min
Retail CX Is Up, But Consistency Is the Real Battleground
Retail customer satisfaction climbed to 94.6 percent in Q1 2026, but the headline figure only tells part of the story. In this CX Today interview, Francesca Roche speaks with Tim Waterton, Chief Reven...
3 Elo 17min
Salesforce’s Agentforce Contact Center launch has split analyst opinion, and this CX Today debate gets straight to why. Host Rob Wilkinson is joined by Zeus Kerravala of ZK Research and Dave Michels of TalkingPointz to unpack what Agentforce actually is,
Salesforce’s Agentforce Contact Center launch has split analyst opinion, and this CX Today debate gets straight to why. Host Rob Wilkinson is joined by Zeus Kerravala of ZK Research and Dave Michels o...
3 Elo 39min
Why Most Enterprise Support Stacks Aren’t Ready for AI Agents
As customer support teams move from first-gen genAI co-pilots to autonomous agents, the real risk is assuming AI will “automate everything” without changing how support actually works. In this CX Toda...
3 Elo 15min
NiCE's $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?
Blair Pleasant breaks down what this landmark contract really means for the CCaaS market, the hyperscaler threat, and why an eight-year contract is both bold and logical Rhys Fisher, Associate Edito...
3 Elo 9min
