CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG

Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂

Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains:
1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash
2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture
3) Technology & Business Thought Leadership

Whether you're a leader or someone building the next wave of intelligent CX systems, I hope these insights spark ideas and support your own journey.

See more content and connect with Sourajit Ghosh (SG) here:

https://www.linkedin.com/in/sourajitghosh/

Podcast Legal Disclaimer

This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. The views expressed are solely my own, unrelated to my work, and do not represent those of my employer. This podcast is also done on my spare time outside work hours.

The podcast voice is also generated using Google NotebookLM

All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution.

The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases.

This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions.

Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented.

The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time.

By listening to this podcast, you acknowledge and agree that:

• The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.
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• Any actions taken based on this podcast are done at your own risk.
• You accept this disclaimer in full.